Refund and Returns Policy for Axasopic

Effective Date: January 4, 2025

At Axasopic, we take great pride in offering high-quality gourmet food products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward Refund and Returns Policy to make sure you are happy with your experience.

Please review the following guidelines for returns, exchanges, and refunds.

1. Returns Eligibility

  • Return Window: We accept returns within 30 days of the date you receive your order.
  • Condition of Items: All returned items must be in their original, unused, and unopened condition. We cannot accept returns for items that have been opened, consumed, or are damaged due to improper handling.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items cannot be returned or refunded due to hygiene and safety regulations, including:

  • Perishable items (e.g., fresh food or cheese products)
  • Custom or personalized products
  • Gift cards

3. How to Request a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at info@axasopic.com within 30 days of receiving your order to request a return authorization. Please include your order number and details of the item(s) you wish to return.

  2. Return Authorization: Once we receive your request, we will review it and provide you with a return authorization (RA) number. This number must be included with your return shipment.

  3. Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to return items, as we cannot guarantee the safe return of items that are not trackable.

4. Refunds

  • Processing Time: Once we receive your return and verify the condition of the items, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
  • Refund Timeframe: Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider or bank.
  • Partial Refunds: If only part of your order is returned, we will issue a partial refund for the returned items, minus any shipping and handling charges, unless the return was due to a mistake on our part.

5. Exchanges

  • Exchange Requests: If you wish to exchange an item for a different size, flavor, or product, please contact us at info@axasopic.com to arrange an exchange. You may need to return the original item and place a new order for the replacement product.

  • Shipping Fees: Any new shipping charges for exchanged items will be the responsibility of the customer, unless the exchange is due to a mistake made by Axasopic.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately (within 48 hours of receipt) at info@axasopic.com. We will investigate the issue and offer a replacement, exchange, or refund based on the circumstances. Please include a photo of the damaged item and packaging to assist with our investigation.

7. Order Cancellations

  • Before Shipment: If you wish to cancel your order, please contact us as soon as possible at info@axasopic.com. Orders can only be canceled if they have not yet been processed and shipped.
  • After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow the return process outlined above if you wish to return the item.

8. Contact Information

For any questions regarding our Refund and Returns Policy or to initiate a return, please contact us:

By placing an order with Axasopic, you agree to the terms outlined in this Refund and Returns Policy. We are committed to ensuring your satisfaction and making the return process as easy as possible. Thank you for choosing Axasopic for your gourmet food needs!